How to cancel Viasat

Before you call Viasat

1. Make sure your next connection works

   If you’re switching, keep Viasat until the new service is installed and has held up on several busy evenings. Cancelling first can leave you offline for days if a delivery slips or a mounting spot turns out to be blocked.

2. Move your phone number first, if you have Viasat Voice

   Viasat sells Voice, a home phone add-on, for $35 a month plus taxes and 911 fees, and it runs over the Viasat connection. Sign up with a new phone company (mobile or VoIP) and ask it to move your number. The FCC says to keep your old phone service until the new company has started moving your number. Wait for a test call to ring on the new service before you cancel. Keeping your number

3. Find out whether you owe a termination fee

   Essentials has a minimum term of 24 months; Unleashed and Unleashed Max have none. Viasat’s own example of the fee: cancel 10 months into a 24-month term and the fee is $210 (14 months left × $15). Count your months from the service start date on your bill, or use the fee calculator. If only a month or two is left, waiting may cost less.

4. Check for a recent price rise

   If a change raises your monthly fee by more than 25%, you can cancel without the termination fee by calling within 30 days after the first bill that shows it. If your bill went up recently, have that bill in front of you when you call and ask whether the rise qualifies.

5. Pick your cancel date

   You pay the full month you cancel in; no partial-month refund. Choose a date near the end of your billing month, and make sure it falls after your new service and your phone number are working.

6. Have these ready

   • your account number and the name on the account
   • the service address
   • a list of the Viasat equipment at your home (the modem, the power adapter, and the transceiver on the dish)
   • paper and a pen for the call log

On the call: what to say and what to ask

Call 1-855-463-9333. Say what you want in the first sentence: “I want to cancel my Viasat internet service, effective [your date].”

The rep will probably try to keep you: a lower price, a different plan, an upgrade. Some callers get passed to a second person who tries again. You don’t have to give a reason or argue. “Thanks, but I’ve decided. Please cancel it effective [date]” is enough, as many times as needed.

Before you hang up, ask these five questions and write down the answers:

1. What is my termination fee, if any, and when will it be charged?
2. Exactly which equipment do I send back? Do you need the dish, the mount and the cables, or only the modem, the transceiver and the power adapter?
3. Will you send a return box or a prepaid label, and when?
4. When will my final bill come, and what will be on it?
5. What is my cancellation confirmation number?

Prefer writing? It counts too, but a phone call is faster and gets you a confirmation number on the spot. If you write, use a delivery method that gives you proof and keep a copy.

After the call: send the equipment back

Two clocks start when your service ends. Call Viasat within 7 days after service ends to arrange the return; the modem and transceiver must reach Viasat within 30 days or unreturned-equipment fees apply. Viasat either sends return instructions or, at its option, a prepaid shipping package.

1. Call within 7 days after service ends to set up the return, even if you already asked on the cancel call.
2. Take the transceiver off the dish safely. It’s outside, at the front of the dish arm. If you can’t reach it without risk, ask Viasat about a technician visit and its price.
3. Photograph every part before it goes in the box, with the label and serial number readable. Then photograph the packed box and the sealed box with the label on.
4. Ship it early, get a drop-off receipt, and keep the tracking number. The deadline is about when it reaches Viasat, not when you mail it.

If Viasat says a part is missing

It happens: the box went back, and a bill still arrives for one part. Here’s what to do, in order.

1. Find out exactly what was charged

   Which part, what amount, and on which bill. Compare it with the fee list above.

2. Send your proof

   Call Viasat and send the photos showing that part’s serial number, the tracking record showing delivery, and your drop-off receipt. Ask Viasat to check its receiving record against those serial numbers.

3. Point to your call log for the dish or mount

   If the charge is for the dish, the mount or cables and you were told they could stay, give the rep’s name and the date from your log. Viasat’s agreement charges only for the modem, the transceiver, the power adapter and the Stream hub.

4. Get the reversal in writing

   Ask for a ticket number or an email confirming the charge was removed, and check that the next bill shows it.

5. Still stuck? Take it further

   Dispute the charge with your card issuer or bank, with your photos and tracking attached. You can also file a complaint with the FCC’s consumer complaint center or your state attorney general’s consumer office.

Your final Viasat bill

You pay the full month you cancel in; no partial-month refund. The last bill can also carry the termination fee, if you were in a term, and charges for any part that didn’t arrive in time. Go through it line by line against your call log. Keep watching the card or bank account Viasat charges until a bill shows nothing owed.

If you’re switching to Starlink

Order and set up Starlink before you make the cancel call, and run it beside Viasat for a few busy evenings. In Ookla’s US medians for Q1 2026, Starlink’s lag was 39 ms against 750 ms for Viasat, and Starlink lists unlimited data on every Residential plan. The Viasat to Starlink guide has every step in order, and Starlink vs Viasat compares them row by row.

Checking method: each price, fee and rule here links to the provider’s or regulator’s own page, dated the day we read it. No internet provider pays for a place on this site; the only income is the Starlink referral explained on our money page. Our fact-checking · How we make money · Corrections